Return Eligibility
A return request should be raised as soon as possible after delivery if the item is incorrect, damaged in transit, incomplete, or materially different from the confirmed order.
Products must be unused, complete, and returned with original packaging, accessories, invoice or order proof, seals, labels, and any included documentation where applicable.
Non-Returnable Cases
Opened, used, damaged, activated, altered, missing-accessory, or customer-damaged products may not be eligible for return. Software-locked, account-locked, password-locked, or mishandled devices may also be refused.
Screen protectors, hygiene-sensitive accessories, special-order items, and items sold under final-sale conditions may not be returnable unless the wrong item was delivered or a verified issue exists.
Inspection Process
Returned products are inspected before approval. We may ask for clear photos, videos, packaging images, IMEI or serial details, and delivery proof to evaluate the claim.
Refund Timing
Approved refunds are processed after inspection and confirmation. Bank processing time can vary. Delivery charges, payment charges, or handling costs may be deducted where applicable.
Exchanges
Where possible, eligible returns may be resolved through replacement, exchange, repair guidance, store credit, or refund depending on the product, stock, condition, and issue.